Refunds, Returns & Exchanges Policy
At AthleteBanner, every banner is custom-made and produced specifically for you based on the artwork, photos, names, numbers, colors, sizes, and other information submitted or approved during the ordering process. Because our products are personalized and made to order, all sales are generally final once an order enters production.
By placing an order with AthleteBanner, you acknowledge and agree to the policies below.
Custom & Made-to-Order Products
All AthleteBanner products are custom-made or personalized for the individual customer, athlete, team, school, organization, or event. We do not maintain inventory of finished banners that can simply be returned and resold.
For this reason, custom and personalized products are not eligible for returns, refunds, or exchanges due to a change of mind, ordering the wrong size, submitting incorrect information, no longer needing the product, or deciding after production that you would prefer a different design.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. A cancellation may only be approved if production has not yet begun.
Once artwork creation, customization, printing, or production has started, the order cannot be canceled or refunded because labor, materials, design resources, and production capacity have already been committed to your custom order.
Submitting a cancellation request does not guarantee that the order can be canceled. AthleteBanner will determine whether the order has progressed far enough into the production process that cancellation is no longer possible.
Design & Artwork Approval
Customers are responsible for carefully reviewing all banner previews and proofs before providing final approval.
Final approval confirms that you have reviewed and accepted the design, including but not limited to:
- Names and spelling
- Player numbers
- Team or organization names
- Photos and image placement
- Logos
- Banner orientation
- Banner size
- Colors
- Additional wording or personalization
- Overall design and layout
Once a design has been approved and submitted for production, changes generally cannot be made. AthleteBanner is not responsible for errors that appeared in an approved proof or resulted from information supplied by the customer.
Customer-Submitted Information
Customers are responsible for the accuracy and quality of the information and files they submit, including names, numbers, photographs, logos, wording, colors, and other customization details.
Refunds, replacements, or exchanges will not be provided for errors caused by incorrect information supplied by the customer, including misspelled names, incorrect numbers, incorrect team information, wrong photos, wrong logos, or incorrect banner size selections.
Photo & Logo Quality
The quality of the finished banner depends in part on the quality of the photographs, logos, and artwork submitted by the customer.
Low-resolution, blurry, compressed, pixelated, screenshots, cropped images, or otherwise poor-quality files may produce reduced print quality. If a customer chooses to proceed with an image or logo after receiving a quality warning, the resulting print quality is not considered a manufacturing defect and does not qualify for a refund, return, exchange, or free reprint.
Color Variations
Colors displayed on phones, tablets, computer monitors, and other digital screens may appear different from colors produced during physical printing. Screen brightness, display settings, file color profiles, lighting, printing materials, and the printing process can all affect color appearance.
Reasonable color variations between an on-screen preview and the finished printed banner are not considered defects and do not qualify for a refund, return, exchange, or replacement.
AI-Assisted & Custom-Generated Artwork
Some AthleteBanner designs may use automated or AI-assisted design tools as part of the creative process. Customers are provided an opportunity to review the banner design before final approval where applicable.
Approval of the final preview indicates acceptance of the overall artwork and design. Minor differences that may occur during printing, resizing, cropping, production preparation, or conversion of digital artwork into a physical banner are not considered defects when they do not materially alter the approved design.
Damaged, Defective, or Incorrect Orders
If your banner arrives damaged, contains a manufacturing defect, or materially differs from the approved order due to an error by AthleteBanner or our production partner, please contact us within 7 calendar days of delivery.
To evaluate a claim, we may require:
- Your order number
- A description of the problem
- Clear photographs showing the entire banner
- Close-up photographs showing the defect or damage
- Photographs of the shipping packaging if the item was damaged during shipment
- Any other information reasonably necessary to verify the claim
Please retain the banner and its original packaging until your claim has been resolved. Discarding the product or packaging before we have had an opportunity to review the issue may limit our ability to verify the claim.
Resolution of Approved Claims
If AthleteBanner confirms that an item is defective, damaged, or incorrect due to an error on our part, we may, as appropriate, provide a replacement, reprint, repair, store credit, or refund.
Because our products are custom-made, a replacement or corrected reprint may be the primary remedy when the problem can reasonably be corrected. The appropriate resolution will depend on the circumstances of the order and the nature of the issue.
Issues That Do Not Qualify as Defects
The following generally do not qualify for a refund, return, exchange, or free replacement:
- Customer changed their mind after ordering
- Customer selected the wrong banner size or orientation
- Incorrect spelling, names, numbers, logos, photos, or information supplied or approved by the customer
- Errors visible in a proof that the customer approved
- Low-resolution or poor-quality customer-supplied images
- Reasonable differences between screen colors and printed colors
- Minor variations in printing, trimming, finishing, placement, or dimensions that are customary in the printing process
- Customer dissatisfaction with an approved design after production
- The banner is no longer needed because an event, game, season, ceremony, tournament, or other activity was changed or canceled
- Delivery delays caused by a shipping carrier after the order has been produced and transferred to the carrier
Shipping Delays
Delivery dates and shipping estimates are estimates unless AthleteBanner expressly guarantees otherwise in writing. Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, transportation interruptions, natural disasters, incorrect delivery information, or other circumstances outside of our reasonable control generally do not qualify for a refund of the custom product.
If a shipment is lost or materially damaged in transit, please contact us so that we can review the shipment and determine the appropriate next steps.
Team Orders & Individual Player Orders
For team projects, each personalized banner may be treated as an individual custom product even when multiple banners are created from the same team design.
Customers, team organizers, parents, coaches, or other individuals submitting player information are responsible for ensuring that the correct player photo, name, number, and other personalization details are associated with each banner before approval or production.
An error affecting one personalized banner does not automatically entitle the customer to a refund or replacement of other correctly produced banners in the same team order.
Returns
Because AthleteBanner products are personalized and made to order, we do not accept standard returns.
Please do not mail or ship a banner back to us unless AthleteBanner has specifically instructed you to do so. Unauthorized returns may not be accepted or eligible for reimbursement of shipping expenses.
Exchanges
We do not offer exchanges on custom-made products. If AthleteBanner made an error or the product has a verified manufacturing defect, we will review the issue under the damaged, defective, or incorrect order provisions above.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on the payment processor, financial institution, or card issuer.
Payment Disputes & Chargebacks
If you believe there is a problem with your order, please contact AthleteBanner first so that we have an opportunity to review and resolve the issue.
By completing a purchase, you acknowledge that you are purchasing a custom-made product subject to this Refunds, Returns & Exchanges Policy. Records relating to your order may include your submitted customization information, uploaded images, design previews, approvals, order details, payment records, production records, shipping information, tracking information, delivery confirmation, and communications regarding the order.
If a payment dispute or chargeback is filed, AthleteBanner may provide relevant order documentation to the payment processor, financial institution, or card issuer to demonstrate the transaction, customization, approval, production, shipment, delivery, and applicable policies.
Nothing in this policy is intended to restrict any rights or remedies that cannot legally be waived under applicable law or the rules governing your payment method.
Contact Us
If you have a problem with an order, please contact AthleteBanner promptly and include your order number and a detailed description of the issue. Providing photos and supporting information with your first message will help us review your request more efficiently.
We want every customer to receive the custom sports banner they approved and ordered, and we will review legitimate production or fulfillment issues as quickly and fairly as possible.
Last updated: September 29, 2026