Shipping Policy
Last updated: September 29, 2026
At AthleteBanner, every custom sports banner is made to order. Because each banner is individually designed, approved, printed, finished, and prepared for shipment, processing and delivery times may vary depending on the size of the order, selected options, destination, and shipping method.
Order Processing
Production begins only after all required design approvals, payments, and order information have been completed.
Orders that require customer approval, revised artwork, updated photographs, additional information, or payment will not enter production until those requirements are completed.
Processing times shown on our website, at checkout, or in order communications are estimates and may vary during periods of high order volume, holidays, large team orders, supplier delays, or other circumstances outside our control.
Shipping Charges
Shipping charges are calculated based on factors that may include banner size, quantity, finishing options, package dimensions, destination, and selected shipping service.
Because shipping costs can vary significantly between individual banners and larger team orders, shipping charges may differ from order to order.
The shipping amount displayed during checkout is part of the total purchase price and must be paid before the order is processed.
Estimated Delivery Times
Any delivery date or transit time displayed by AthleteBanner is an estimate unless we specifically state in writing that delivery is guaranteed.
Estimated delivery times do not include delays caused by artwork approval, customer revisions, incorrect shipping information, carrier delays, severe weather, holidays, transportation disruptions, or other events outside AthleteBanner's reasonable control.
We strongly recommend placing time-sensitive orders well in advance of senior nights, tournaments, games, banquets, school events, or other scheduled events.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review the recipient name, street address, apartment or suite number, city, state, and ZIP code before submitting your order.
AthleteBanner is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.
If an order must be reshipped because of an incorrect address, refused delivery, or other customer-provided shipping error, additional shipping charges may apply.
Address Changes
If you need to change your shipping address, please us as soon as possible through our Contact Us page.
We cannot guarantee that an address can be changed after an order has entered production or been transferred to a shipping carrier.
Tracking Information
When tracking information is available, it may be provided by email, through your AthleteBanner account, or through your order details.
Tracking information may take time to update after a shipping label is created. A carrier scan or tracking update is controlled by the shipping carrier and is not controlled by AthleteBanner.
Carrier Delays
Once an order has been accepted by the shipping carrier, transportation and delivery are handled by that carrier.
AthleteBanner is not responsible for carrier delays caused by weather, transportation interruptions, staffing issues, mechanical problems, natural disasters, incorrect routing, holiday volume, or other circumstances outside our control.
We will make reasonable efforts to assist customers with carrier-related shipping issues when appropriate.
Packages Marked Delivered
If tracking shows that a package was delivered, customers should first check the delivery location, surrounding property, household members, building staff, neighbors, and any carrier delivery notes.
AthleteBanner is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost, misplaced, or stolen after delivery.
Lost Packages
If tracking has not updated for an unusual period of time or a shipment appears to have been lost in transit, please contact us through our Contact Us page.
We may require the carrier's investigation or claim process to be completed before determining whether a replacement, refund, or other resolution is appropriate.
Damaged Shipments
Please inspect your order promptly after delivery.
If your banner arrives with shipping-related damage, please contact us within 48 hours of delivery and provide your order number along with clear photographs of:
- The damaged banner
- The shipping package
- The shipping label
- Any visible damage to the box, bag, tube, or packaging
Do not discard the original packaging until the issue has been resolved, as photographs or inspection of the packaging may be required for a carrier claim.
Team Orders
Team orders may contain multiple custom banners and may require additional production, packaging, and handling time.
Production for a team order may depend on completion of required player submissions, approvals, payments, and other project requirements.
Estimated shipping or delivery dates for team orders may change if individual participants delay their submissions, approvals, payments, or requested revisions.
Multiple Shipments
In certain circumstances, an order may be shipped in more than one package or shipment. Packages belonging to the same order may arrive on different days.
Refused or Returned Shipments
Custom banners returned to us because of a refused delivery, invalid address, undeliverable address, or failure to accept delivery are not automatically eligible for a refund.
Additional shipping charges may be required before an order can be shipped again.
Custom and Made-to-Order Products
All AthleteBanner products are customized and produced specifically for the customer. Shipping delays do not automatically make a custom order eligible for cancellation, refund, return, or chargeback once production has begun.
Refunds, replacements, returns, and exchanges are governed by our Refunds, Returns & Exchanges Policy.
Event Dates and Deadlines
Customers are responsible for ordering early enough to allow sufficient time for design creation, revisions, approval, production, and shipping.
Unless AthleteBanner expressly agrees in writing to a guaranteed delivery date, we are not responsible for losses, expenses, event costs, missed games, missed senior nights, missed tournaments, or other damages resulting from an order arriving after a customer's desired event date.
Contact Us About Shipping
If you have questions about the shipment of an AthleteBanner order, please visit our Contact Us page and include your order number or project number whenever possible.
For additional information regarding purchases from AthleteBanner, please review our Terms & Conditions, Privacy Policy, and Refunds, Returns & Exchanges Policy.